Privacy Policy

Handling of Personal Information

AYA Company Limited.(hereinafter referred to as "our company") will handle your personal information in relation to the services provided on this website (hereinafter referred to as "this service") as follows.

Personal information acquired/stored

1) Personal information
Such as your name, address, telephone number, fax number, email address, passport and/or ID number, and payment information including payment method details.
2) Content of your inquiry or request
Details of enquiries and other matters arising from interactions with customers
3) IT and system data when accessing the site
Information about how you use the website, such as cookies, advertising identifiers, location information, and website activity logs
For more information about the purpose of using cookies,Cookies PolicyPlease refer to.

Use of Personal Information

We will use personal information within the scope necessary to achieve the following purposes.
If we use personal information for purposes not specified below, we will do so only with the prior consent of the individual.

1) To provide and operate our services
2) To respond to reservations and inquiries from customers (including verifying identity)
3) To send you emails about the features of the service you are using, updates, campaigns, etc., as well as information about other services provided by our company
4) To contact you as necessary regarding maintenance, important notices, etc.
5) To identify customers who have violated the terms of use or who are attempting to use the service for fraudulent or improper purposes, and to refuse their use
6) To bill customers for the Service
7) Purposes incidental to the above purposes of use

Regarding safe management of personal information

In accordance with the Personal Information Protection Act, we will take appropriate measures to ensure safe management and provide appropriate guidance to our employees regarding the handling of personal information.
We will take appropriate security measures within reason to prevent unauthorized access, loss, destruction, falsification, leakage, etc. of personal information entrusted to us.
The personal information we hold will be stored for a period determined according to the purpose of use, and will be destroyed in an appropriate manner once the purpose of use has been achieved.

Disclosure of personal information to third parties

If we deem it necessary to provide this service to you, we will disclose only the minimum amount of information necessary to the arrangement companies (contractors such as hotels, airlines, local arrangement companies, etc.) involved in your arrangements. In addition, we will not provide personal information to third parties without your prior consent, except in the following cases:

1) When the customer himself/herself agrees to the disclosure of his/her personal information
2) When disclosure is required by laws and regulations such as the Personal Information Protection Act
3) When it is necessary to protect the life, health, property, or other interests of the individual or the public
4) When disclosing information in a form that makes it impossible to identify individuals, such as statistical data

Requests for handling of personal information

If you request the disclosure, correction, addition, deletion, or suspension of use of your personal information stored in our database, we will respond in an appropriate manner once we have confirmed your identity.

1) Right to withdraw consent for personal information
2) Right to access your personal information
3) Right to correct personal information
4) Right to delete personal information
5) Right to port or block the porting of your personal information
6) The right to object to the collection, use, or disclosure of your personal information
7) Right to request suspension of use of personal information

The above rights can be exercised in accordance with the Personal Information Protection Act.
There are some cases in which we may refuse your request, such as to comply with a court order or if we believe it would violate your rights and freedoms.
Due to deletion or suspension of use, services that were previously available to you may no longer be available.

Changes to our Privacy Policy

We may change the contents of this privacy policy without notice.
The changes will come into effect once they have been made and posted on the website.

Inquiries regarding personal information

If you have any comments or questions about our site's handling of personal information, or for details about the collection, use, and disclosure of personal information, please contact us by any of the following means.

Company Name: AYA Co., LTD
address: B.B. Building, Unit 1201, 12th Floor, 54 Sukhumvit 21 (Asoke) Road, Klongtoey Nua, Wattana, Bangkok 10110
phone: 02-204-2678 (main number) *From within Thailand
phone: 050-6863-6771 (IP phone) *From within Japan
Fax: 02-204-2677
Email: Here